PRIVACY POLICY
Agent Accelerator | agency-a.com
Effective Date: March 27, 2026
Last Updated: April 19, 2026
This Privacy Policy describes how Avellino's Inc, a Georgia corporation ("Company," "we," "our," or "us"), collects, uses, discloses, and protects your personal information. Avellino's Inc owns and operates the website agency-a.com and provides Medicare and health insurance training, coaching, community access, agent support services, carrier contracting opportunities, and related programs for insurance agents, agency owners, and industry professionals (collectively, the "Services"). "Agent Accelerator" is the brand name under which we market and deliver the Services. References in this Privacy Policy to "Agent Accelerator" mean the Services operated by Avellino's Inc.
By accessing our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
Identifiers and Contact Information: Name, email address, phone number, and mailing address.
Professional and Licensing Information: Insurance license status, National Producer Number (NPN), state of licensure, agency affiliation, carrier appointments, and related business details.
Form Submissions: Any information you voluntarily provide through contact forms, opt-in forms, community applications, survey responses, or course enrollment on our website or third-party platforms (e.g., Skool, Kajabi).
Payment Information: Billing details processed by our third-party payment processors. We do not store credit card numbers on our servers.
Technical and Usage Data: IP address, browser type, device information, operating system, referring URLs, pages visited, time spent on pages, and other standard analytics data collected automatically when you visit our website.
Community Activity Data: Your activity within our online community, including course progress, module completions, posts, comments, and engagement metrics.
Communication Records: Records of your interactions with us, including emails, text messages, voicemail responses, and call logs.
2. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery: To provide access to our Medicare training programs, coaching sessions, playbooks, pre-recorded content, live calls, Skool community, and related educational resources.
Communications: To contact you via email, phone, text message (SMS/MMS), and ringless voicemail regarding your account, program updates, training schedules, and service-related information.
Marketing: To send promotional offers, event invitations, newsletters, and information about products or services that may interest you, where you have provided consent.
Agent Recruitment and Support: To provide information about carrier contracting opportunities, agency affiliations, and related professional development resources available through our network.
Payment Processing: To process subscription payments, manage recurring billing, and handle billing inquiries.
Improvement and Analytics: To analyze website and community usage, improve our training content, develop new features, and understand how users interact with our programs.
Legal Compliance: To comply with applicable laws, respond to legal process, and enforce our Terms of Service.
3. SMS, Ringless Voicemail, and Telephone Communications
By submitting your phone number through our website, opt-in forms, or any other method, and by providing your express prior consent, you agree to receive the following types of communications from Agent Accelerator:
Text messages (SMS and MMS)
Ringless voicemail messages
Telephone calls, which may include prerecorded or artificial voice messages
These communications may include training and course information, coaching call reminders, industry updates, carrier and market news, promotional offers, and account-related notifications.
Message and data rates may apply. Message frequency varies based on your interactions and preferences. We do not charge for messages, but your wireless carrier's standard messaging rates apply.
Consent is not a condition of purchase. You are not required to consent to receive automated messages as a condition of purchasing any product or service, subscribing to our community, or accessing our training programs.
Opt-Out: You may opt out of text messages at any time by replying STOP to any message. You may opt out of ringless voicemail and phone calls by contacting us at neil@agency-a.com. Upon receiving your opt-out request, we will process it within a reasonable timeframe, typically within 10 business days.
Help: For assistance, reply HELP to any text message or contact us at neil@agency-a.com.
4. Consent and Opt-In Practices
We send SMS messages, ringless voicemails, and marketing communications only to individuals who have provided their express prior consent through one or more of the following methods:
Submitting a form on our website (agency-a.com) with a clear disclosure and consent checkbox
Opting in through a landing page, webinar registration, or event sign-up
Providing verbal consent during a phone call or in-person interaction
Applying to or joining our Skool community with acknowledgment of communication terms
Enrolling in one of our training programs or subscription plans
We maintain records of all consent, including the date, time, method, and source of each opt-in, in compliance with the Telephone Consumer Protection Act (TCPA) and applicable carrier requirements.
We do not purchase or use phone number lists for unsolicited SMS or telemarketing without first obtaining proper express consent from each individual.
5. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may share your information with the following categories of recipients:
Service Providers: Third-party platforms and tools that help us deliver our services, including our CRM system (GoHighLevel), community platform (Skool), voicemail delivery service (Sly Broadcast), email sending platforms, and analytics providers. These providers are contractually obligated to use your information only for the purposes we direct and to maintain appropriate security measures.
Insurance Carriers and Agencies: If you choose to move your insurance contracts to our agency or affiliate with our network, we may share your professional licensing information with applicable insurance carriers for the purpose of processing carrier appointments. This occurs only with your knowledge and at your direction.
Payment Processors: Third-party payment services that process subscription and transaction payments on our behalf.
Legal and Regulatory: When required by law, subpoena, court order, or government request, or to protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections described here.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and secure hosting environments.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal retention requirements.
Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the unsubscribe link in any message, reply STOP to text messages, or contact us directly.
Do Not Sell: We do not sell your personal information. If this practice changes, we will provide a clear opt-out mechanism.
To exercise any of these rights, contact us at neil@agency-a.com. We will respond to verifiable requests within 45 days.
8. California Residents — CCPA Disclosures
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:
Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collection, and the categories of third parties with whom we share it.
Right to Delete: You may request deletion of your personal information, subject to certain legal exceptions.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
No Sale of Personal Information: We do not sell personal information as defined under the CCPA.